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POWER BREAKDOWNS
How to lay a letter of formal complaint

Here is what you must do...

 

You can copy this box to be the
framework of your complaint letter

To: Your Power Company
 I,  [name of account holder], account number [ - off your bill]
living [or/and operating business] at  [Puhoi, Orewa, Waiwera]  in
the Rodney District, do MAKE A FORMAL COMPLAINT.


There was no power provided to my property on [day, and date] from hours of [________] to [________].

This inconvenienced me in the following ways
[could not cook
no water as pump not working
no toilet as pump not working creating health hazard
etc]

Please send me a copy of your COMPLAINT procedure.

I expect a prompt resolution to this problem about which I am laying a formal COMPLAINT

This is not the first time this problem has occurred.
(give examples briefly.)

Your name
Address
Phone number (day) (night)  (mobile)
Fax
email

KEEP A COPY OF YOUR LETTER - you will need it when going to the Electricity Commissioner where the above will form the basis of your complaint

  To:


 I, 
account number:

living at                  in
the Rodney District, do MAKE A FORMAL COMPLAINT.


There was no power provided to my property on 
           
 from hours of     to

This inconvenienced me in the following ways:


Please send me a copy of your COMPLAINT procedure.

I expect a prompt resolution to this problem about which I am laying a formal COMPLAINT

This is not the first time this problem has occurred.

Minister of Energy (and Transport) is David Parker
but it is possibly more effective to go through the procedure above before making other complaints.

 

-- Audrey Jones, Assistant Editor

 

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So what next? Contact Energy out, Meridian Energy in VillagePRESS

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